Join Our Team!
We're looking for a full time call taker and administrative assistant to work in our office Monday-Friday with the flexibility of call taking some evenings and weekends.
Provide friendly and professional customer service by answering incoming calls and emails
Schedule customers and technicians
Communicate with technicians
Answer incoming calls from customers related to service, billing, and other departments
Manage customer concerns and work to resolve them efficiently and effectively
Enter accounts payable
Other assigned duties as directed by management
Education and Experience:
High school diploma or equivalent
Customer service experience
Experience with QuickBooks
Familiarity with Apple Products (iPhone and Mac)
Knowledge of concepts, practices, and procedures related to Plumbing & HVAC an asset
Honesty & integrity
Excellent verbal and written communication
Excellent customer service skills
Ability communicate empathy
Critical thinking and problem solving
Able to multitask
Please e-mail your resume to firstname.lastname@example.org.
No phone calls please :)