"I can't think of a way to improve the service. I can always rely on them to provide an honest assessment of the situation, with clear options to resolve the situation. I appreciate the honesty, including telling me when it would not be worth my while (i.e. may be better to get an appliance guy in a certain situation). The only issue I have is cost, but you get what you pay for, I guess! :-) I can rest assured that they will diagnose the situation, let me know about what needs to be done before hand, and make sure it is done right. I also really appreciate Carene being available when I happen to be thinking about making an appointment. Almost like she is waiting for me to call or something. :-) Even in the evening or on the weekend. This is appreciated."