Call Taker

We're looking for a full time bookkeeper/call taker to work in our Salmon Arm office Monday-Friday with the flexibility of call taking on call.  

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Job Duties:

Education and Experience:

Key Competencies:

 

• Provide friendly and professional customer service by answering incoming calls and emails

• Schedule customers and technicians

• Communicate with technicians 

• Answer incoming calls from customers related to service, billing, and other departments

• Manage customer concerns and work to resolve them efficiently and effectively

• Post journal entires

• Maintain general ledges and financial statements

• Keep financial records and establish, maintain and balance various accounts

• Make accounts receivable calls and take payment when necessary

• Enter accounts payable

• Calculate and prepare cheques for payroll

• Prepare statistical, financial and accounting reports

• Other assigned duties as directed by management

• High school diploma or equivalent

• 2-5 year experience in bookkeeping and customer service

• Experience with QuickBooks

• Intermediate knowledge of concepts, practices, and procedures related to Plumbing & HVAC an asset

• Honesty & integrity

• Excellent oral and written communication

• Excellent customer service skills

• Ability communicate empathy

• Critical thinking and problem solving

• Detail oriented

• Adept learner

• Able to multitask

• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)

• Team player